Privacy Policy

Effective Date: May 2, 2026  |  Last Updated: May 2, 2026

1. Introduction and Who We Are

Welcome to Hangry Joe's. We are a food service business operating in the United States, dedicated to providing our customers with quality food products and an excellent dining or ordering experience. We understand that your privacy is important to you, and we are committed to protecting the personal information you share with us.

This Privacy Policy applies to all information collected through our website (hangry-joes.top), mobile platforms, online ordering systems, in-store interactions, loyalty programs, and any other services we offer (collectively referred to as the "Services"). By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

Our contact details for all privacy-related matters are:

• Business Name: Hangry Joe's
• Website: hangry-joes.top
• Email: [email protected]

2. Scope of This Policy

This Privacy Policy covers:

• Personal information you provide directly to us when placing orders, creating an account, signing up for promotions, or contacting us.
• Information automatically collected when you browse or interact with our website.
• Information collected through cookies, tracking technologies, and third-party analytics tools.
• Information gathered through loyalty programs, surveys, contests, or other promotional activities.
• Information received from third-party sources such as delivery partners, payment processors, and social media platforms.

This policy does not apply to the privacy practices of third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you use.

3. Information We Collect

We collect various types of information depending on how you interact with our Services. The categories of information we collect include:

3.1 Personal Identification Information

When you create an account, place an order, join our loyalty program, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address and billing address
• Date of birth (for age verification and birthday promotions)
• Username and password (for account holders)
• Profile picture (if voluntarily provided)

3.2 Payment and Transaction Information

To process your orders and payments, we collect:

• Payment card information (processed securely through our payment processors — we do not store full card numbers)
• Billing address associated with your payment method
• Order history, including items ordered, quantities, prices, and order dates
• Transaction identifiers and confirmation numbers
• Refund and dispute history

3.3 Usage Data and Online Activity

When you visit our website or use our digital Services, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location derived from your IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on each page
• Referring website or source (how you arrived at our site)
• Clickstream data and navigation paths through our website
• Search queries entered within our website
• Date and time of your visit
• Links clicked and buttons interacted with

3.4 Device Information

We may collect information about the device you use to access our Services, including:

• Device type (desktop, laptop, smartphone, tablet)
• Device identifier or unique device ID
• Mobile network information
• Screen resolution and display settings
• Language preferences set on your device

3.5 Location Data

With your permission, we may collect precise geolocation data from your device to provide location-based services, such as finding the nearest Hangry Joe's location, enabling accurate delivery, or personalizing your experience. You may disable location access through your device settings at any time, although this may affect the functionality of certain features.

3.6 Communications and Customer Support

When you contact us via email, telephone, live chat, or through our website contact forms, we collect:

• The content of your messages and communications
• Your contact information provided in those communications
• Records of your support interactions and complaints
• Feedback, reviews, and ratings you submit about our food or services

3.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Delivery service partners and platforms that process orders on our behalf
• Payment processors and financial institutions
• Social media platforms (if you log in using social media credentials or interact with our social media pages)
• Marketing and advertising partners
• Publicly available sources

3.8 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Please refer to Section 9 of this policy for detailed information about our use of cookies.

4. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether for delivery, pickup, or dine-in
• Creating and managing your Hangry Joe's account
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, receipts, and delivery updates
• Providing customer support and responding to your inquiries
• Administering our loyalty rewards program

4.2 Personalization and User Experience

• Remembering your preferences such as favorite orders, dietary restrictions, and saved addresses
• Personalizing the content, menus, and promotions displayed to you
• Recommending menu items based on your order history
• Improving the functionality and navigation of our website

4.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Notifying you of new menu items, seasonal offerings, and limited-time promotions
• Conducting surveys, contests, and sweepstakes
• Delivering targeted advertising through our website and third-party platforms
• Retargeting you with relevant advertisements based on your browsing behavior

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

4.4 Analytics and Business Improvement

• Analyzing usage patterns to understand how customers interact with our website and services
• Monitoring website performance and identifying technical issues
• Conducting market research and analyzing food ordering trends
• Developing new menu items, services, and features based on customer feedback and behavior
• Measuring the effectiveness of our marketing campaigns

4.5 Safety, Security, and Legal Compliance

• Detecting, investigating, and preventing fraud, unauthorized access, and other illegal activities
• Verifying the identity of users when required
• Complying with applicable federal and state laws and regulations
• Responding to legal requests, court orders, and government inquiries
• Enforcing our Terms of Service and other policies
• Protecting the rights, safety, and property of Hangry Joe's, our customers, and the public

5. Legal Basis for Processing Your Information

Under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act, we process your personal information on the following bases:

• Contractual Necessity: Processing required to fulfill your orders and provide Services you have requested.
• Legitimate Business Interests: Processing for analytics, fraud prevention, and improving our Services where our interests do not override your rights.
• Consent: Processing based on your explicit consent, particularly for marketing communications and non-essential cookies.
• Legal Obligation: Processing required to comply with applicable laws and regulations.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering our Services. These providers are contractually obligated to use your information only as directed by us and to maintain appropriate security measures. They include:

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Hangry Joe's, our customers, or the public
• Investigate potential violations of law or our policies
• Respond to emergency situations involving risk to life or safety

6.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, asset sale, reorganization, or other business transaction, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

6.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

7. Data Security

Protecting your personal information is a top priority for Hangry Joe's. We implement a range of technical, administrative, and physical security measures designed to safeguard your information against unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Payment Card Security: We comply with the Payment Card Industry Data Security Standard (PCI DSS). Full payment card numbers are never stored on our servers — payment information is tokenized by our payment processors.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions, using role-based access control systems.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and monitored for suspicious activity.
• Data Encryption at Rest: Sensitive stored data is encrypted using strong encryption algorithms.

7.2 Administrative Safeguards

• Regular employee training on data privacy and security practices
• Internal privacy policies and data handling procedures
• Vendor security assessments before engaging third-party service providers
• Data breach response procedures and incident management protocols

7.3 Limitations of Security

While we take all reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable state and federal laws, including applicable state data breach notification statutes.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Our general data retention guidelines are as follows:

When your information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures.

9. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of our website, such as maintaining your session when you add items to your cart or log into your account. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as your preferred language, saved addresses, and customization options.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting usage information. We use tools such as Google Analytics for this purpose.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements on our website and across third-party platforms based on your interests and browsing behavior.
• Social Media Cookies: Placed by social media platforms when you interact with social sharing buttons or log in using social media credentials.

9.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Using our cookie consent banner displayed when you first visit our website
• Adjusting your browser settings to block or delete cookies
• Using opt-out tools provided by analytics providers (e.g., Google Analytics Opt-out Browser Add-on)
• Visiting industry opt-out programs such as the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA)

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, such as the shopping cart or account login.

For more detailed information about our use of cookies, please refer to our Cookie Policy.

10. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

10.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collection, and the categories of third parties with whom we share your information.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: Although we do not sell personal information, you have the right to opt out of the sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge different prices, or provide a different level of service based on your exercise of privacy rights.
• Right to Data Portability: You may request that we provide your personal information in a readily usable format that allows you to transmit it to another entity.

10.2 Privacy Rights for Residents of Other States

Residents of other US states with comprehensive privacy laws (including but not limited to Virginia, Colorado, Connecticut, Texas, Nevada, and others) may have similar rights, including rights to access, correct, delete, and port their personal information, as well as the right to opt out of targeted advertising and profiling. We will honor such rights to the extent required by applicable law.

10.3 How to Exercise Your Rights

To exercise any of your privacy rights, you may submit a verifiable request by:

• Email: [email protected]
• Website: hangry-joes.top

We will verify your identity before processing your request to prevent unauthorized access to your information. Verification may require you to provide information such as your name, email address, and order history. We will respond to verifiable requests within 45 days, with a possible extension of an additional 45 days when reasonably necessary. We will inform you of any such extension within the initial 45-day period.

You may also designate an authorized agent to submit requests on your behalf. We will require written proof of your authorization and may verify your identity directly.

11. Children's Privacy

Hangry Joe's does not knowingly collect, solicit, or use personal information from minors under the age of 18. Our website, online ordering system, and loyalty program are designed for adult users only. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon receiving such a notification, we will take prompt steps to delete the child's personal information from our systems. We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent.

12. International Data Transfers

Hangry Joe's is based in the United States, and your personal information is primarily stored and processed in the United States. However, some of our third-party service providers may be located in other countries and may process your personal information outside of the United States.

If your personal information is transferred to other countries, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Contractual agreements requiring the recipient to maintain privacy and security standards consistent with applicable US law
• Ensuring that third-party processors comply with relevant data protection requirements
• Verification that any international transfers comply with applicable regulations

By using our Services, you consent to the transfer of your information to the United States and to such other countries as may be necessary for the delivery of our Services.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that users do not want their online activities tracked. Our website does not currently respond to DNT browser signals, as there is no uniform standard for how websites should respond to such signals. We will continue to monitor developments in this area and update our practices as appropriate.

California residents may have additional rights under the California Shine the Light Law (California Civil Code Section 1798.83), which allows California customers to request certain information regarding disclosure of personal information to third parties for direct marketing purposes. To make such a request, please contact us at [email protected].

14. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery apps, and other external services. These third-party sites operate independently and have their own privacy policies. We have no control over, and are not responsible for, the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any external websites you visit through links on our website.

Third-party social media plugins (such as Facebook "Like" buttons, Instagram feeds, or Twitter share buttons) may also be present on our website. When you interact with these plugins, data may be sent to the respective social media platforms even if you are not logged into those platforms. Please review the relevant social media platform's privacy policy for more information.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:

• Post the updated Privacy Policy on our website with a revised "Last Updated" date
• Send a notification email to registered account holders where required by law
• Display a prominent banner or notice on our website to alert you to significant changes

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated policy, you should discontinue use of our Services and may request deletion of your account.

16. Filing a Complaint with a Data Protection Authority

If you believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate data protection or consumer protection authority.

16.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), the state agency responsible for enforcing the CCPA/CPRA:

• California Privacy Protection Agency (CPPA)
• Website: cppa.ca.gov
• Address: 2101 Arena Boulevard, Sacramento, CA 95834

16.2 For All US Consumers

All US consumers may file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection laws including the FTC Act:

• Federal Trade Commission (FTC)
• Website: ftc.gov/complaint
• Phone: 1-877-382-4357

16.3 State-Specific Authorities

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office. Most state Attorney General offices have a consumer protection division that handles privacy-related complaints. Visit your state government's official website for contact information.

We encourage you to contact us first at [email protected] before filing a formal complaint, as we are committed to resolving privacy concerns promptly and directly.

17. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us. We take all privacy inquiries seriously and are committed to responding promptly and transparently.

When contacting us about a privacy matter, please include:

• Your full name and contact information
• A clear description of your inquiry or request
• The specific right you wish to exercise (if applicable)
• Any relevant account information (such as your registered email address) to help us verify your identity